TOGAF®, the enterprise architecture framework, describes a four level model for architectures, going from a foundation architecture (such as TOGAF itself, the Zachman framework, etc.) to organization-specific architectures (that is, the architecture that your organization might have in place).
There are two levels inbetween, the Common Systems Architectures and the Industry Architectures. It can be argued whether the architecture of service provision would be at the level of Common Systems or Industry (in any case, TOGAF considers these levels to be parts of a continuum, rather than discrete segments). Whatever the case, the architecture of service management has been sadly lacking.
Until now… [Read more…] about New work on the architecture of service management