One of the main benefits of a lean/kanban approach to IT is the simplification of processes expressed in the value stream of each team. But IT teams are sometimes indoctrinated with process frameworks coming from approaches such as COBIT® or ITIL®. They may be at a loss to understand how a single value stream can represent all the work they do. Unfortunately, the many examples of IT kanban boards we see are of little help. This is because they often are based on the needs of application development. In this article, I will propose a generic value stream for service management. Then I will examine how it applies not only to service management, but to the other typical IT activities. [Read more…] about A Value Stream for Service Management