Increasing dependency on suppliers
As we depend increasingly on third parties to provide to our customers the services they expect, the capability of a service provider to manage those parties and govern the overall network of suppliers increases in importance proportionally. There has been a slow, but steady, adoption of practices as defined by ISO/IEC 20000 for managing suppliers. Unfortunately, that standard is not always well understood, especially in terms of the scope that it covers. Any organization concerned with compliance with this standard must maintain a clear understanding of what it requires. [Read more…] about Supplier Management according to ISO/IEC 20000