Manufacturing and service processes—similar but not the same
As more and more organizations use quantitative approaches to managing their services and service processes, so do management frameworks such as Six Sigma or Lean-Six Sigma become more and more used. However, the quality methods in such approaches were first developed to support manufacturing. They concern how to measure and to improve processes that deliver physical objects as output. These same approaches are also applicable to processes used to deliver and manage services, but there are significant differences between the two. This article will look at some of those differences. [Read more…] about Service processes versus manufacturing processes